Privacy policy
Privacy Policy
Beauty Cocktail Salon
At Beauty Cocktail Salon, we prioritize the privacy and security of our clients' personal information. This Privacy Policy outlines how we collect, use, and protect the data you share with us. By using our services or accessing our website, you agree to the terms of this policy.
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1. Information We Collect
1.1 Personal Information: When you book an appointment, subscribe to our services, or participate in promotions, we may collect the following:
Name
Contact information (phone number, email address)
Billing details (for payments)
Skin care preferences and relevant health information
Before and after photos (with your explicit consent only)
Client-Submitted Photos: Where clients voluntarily submit photos of their skin via WhatsApp, Instagram DM, or other channels for the purpose of consultation or skin assessment, these images are collected and stored solely for treatment planning purposes. They will not be shared, posted, or used for promotional purposes without your separate explicit consent.
1.2 Non-Personal Information: We may collect non-identifiable information, such as:
Browser type and device information
Visit duration and pages viewed on our website
Cookies to enhance user experience
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2. How We Use Your Information
2.1 To schedule and confirm appointments.
2.2 To manage subscriptions, loyalty programs, and promotional offers.
2.3 To send service-related notifications, including appointment reminders and updates via email, SMS, and WhatsApp.
2.4 To improve salon services based on client feedback and preferences.
2.5 To comply with legal obligations and protect the salon's rights.
2.6 Before and after photos, where consent has been given, may be used for internal treatment tracking and, with additional explicit consent, for promotional purposes on our website or social media channels.
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3. Sharing of Information
3.1 Third-Party Service Providers: We use trusted third-party platforms to operate our business, including GoHighLevel (CRM and appointment management), Stripe and/or Square (payment processing), and Meta platforms (Instagram and WhatsApp communications). These providers are contractually required to maintain confidentiality and security and are not permitted to use your data for their own marketing purposes.
3.2 Legal Compliance: We may disclose personal information if required by law or to comply with legal processes.
3.3 No Unauthorized Sharing: We do not sell or rent your personal information to third parties for marketing purposes.
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4. Data Retention
4.1 We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law.
4.2 Before and after photos taken at the salon, and photos submitted by clients for consultation purposes, are retained only for the duration of your active client relationship unless separate consent for longer retention has been provided.
4.3 Non-personal information may be retained indefinitely for analytical purposes.
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5. Data Security
5.1 We implement industry-standard measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
5.2 While we strive to safeguard your data, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
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6. Client Rights
6.1 Access and Correction: You have the right to request access to the personal information we hold about you and to correct any inaccuracies.
6.2 Opt-Out: You may opt out of promotional communications at any time by notifying us via email or phone. Note that opting out of promotional messages does not affect service-related communications such as appointment reminders.
6.3 Deletion Requests: You may request the deletion of your personal information, subject to legal or contractual obligations.
6.4 Photo Consent Withdrawal: If you have previously consented to the use of your photos for promotional purposes, you may withdraw that consent at any time by contacting us directly.
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7. SMS and WhatsApp Communications
7.1 By providing your phone number, you consent to receiving appointment reminders, booking confirmations, and service-related updates via SMS and/or WhatsApp.
7.2 Promotional messages will only be sent where you have provided explicit consent to receive them.
7.3 You may opt out of WhatsApp or SMS communications at any time by notifying us directly.
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8. Cookies and Tracking
8.1 Our website uses cookies to improve your browsing experience and analyze site traffic.
8.2 You can manage cookie preferences through your browser settings.
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9. Minors
9.1 Our services are primarily directed toward adult clients. Clients under the age of 18 may receive services with verified parental or guardian consent. We do not knowingly collect personal information from individuals under 18 without such consent.
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10. Policy Updates
10.1 This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. We encourage you to review this policy regularly.
10.2 Significant changes will be communicated through our website or directly to clients.
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11. Contact Us
For questions, concerns, or to exercise your rights under this policy, please contact us:
Phone: 249-496-4181
Email: [email protected]
Address: 6388 120 St, Surrey, BC V3X 3K1
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Thank you for trusting Beauty Cocktail Salon with your personal information. We are committed to providing a safe and enjoyable experience for all our clients.